ten absolutes for dementia.

never argue, instead agree.
never reason, instead divert.
never shame, instead distract.
never lecture, instead reassure.
never "remember," instead reminisce.
never "i told you," instead repeat.
never "you can't," instead, "do what you can."
never command or demand, instead as or model.
never condescend, instead encourage or praise.
never force, instead reinforce.

the majority of the above information is from one of my favorite sources: family caregiver alliance, www.caregiver.org

read my disclaimer here.